IMPORTANT: Please read these Terms of Service (the “Terms”) and our Privacy Policy carefully before using any Isellvoucher’s Services (as defined below). Your use of Isellvoucher Services constitutes your acknowledgement of and agreement to follow and be bound by these Terms, and if you do not acknowledge or agree to these Terms, you should not, and are not authorized to, access or use any Isellvoucher Services. These terms is divided into “USER” and “SELLER” agreement.
Premium Users
Getting the premium features will come at a cost and a subscription plan. Benefits includes:
User Agreement
Nature of Service: Isellvouchers is a commercial marketplace connecting buyers and sellers
directly. Isellvouchers accepts your payments for products placed by sellers based on
pre-negotiated agreements with them. However, isellvouchers is not a party in your transaction
with the seller and is not responsible for any direct or indirect damages and/or losses that may
arise due to default by either party.
Non-Interference: Isellvouchers do not interfere with the transaction process but provide a
convenient interface. While Isellvouchers endeavors to facilitate smooth transactions, it cannot
guarantee the honesty of sellers and is not responsible for product quality. Isellvouchers is
only responsible for the timely delivery of the product after payment.
Key Points for Users:
Seller Agreement
Nature of Service: Sellers use Isellvouchers to list their products and connect with buyers.
Sellers must comply with all applicable laws and Isellvouchers policies, ensuring they have the
legal right to sell the listed products.
Key Responsibilities:
Prohibited Activities
Final Provisions
Liability: Isellvouchers provides services "as
is" without warranties. It is not liable for any interruptions or issues that arise due to
external factors. Isellvouchers’ maximum liability is limited to the amount paid for its
services.
Changes to Terms: Isellvouchers may amend these
Terms at any time. Changes will be effective three days after posting on the website. Continued
use of Isellvouchers Services after the effective date constitutes acceptance of the new Terms.
Governing Law: These Terms are governed by and
construed under the laws applicable in the jurisdiction of Isellvouchers’ operation. By using
Isellvouchers, you agree to these Terms of Service. Ensure you understand your responsibilities
and rights as a user or seller to maintain a fair and trustworthy marketplace environment.
Product Choice
1.1. Virtual Product Nature: Understand that you're purchasing virtual products, which you can't
physically inspect before buying. Most misunderstandings in online shopping stem from customers
hurrying and not thoroughly reading the terms of sale/delivery or product descriptions. So, take
your time to study all available information about the product and the seller.
1.2. Product Selection Recommendations:
1.2.1. Product Description: Carefully read the product description to ensure it meets your
expectations. The seller provides all product information, so you should clearly understand what
you're getting before payment. Contact the seller directly if you have questions or concerns.
The seller's response time and the detail in their reply can help you evaluate their
reliability.
1.2.2. Purchase and Feedback: Check the number of product purchases and any returns. Read both
positive and negative feedback, paying special attention to the seller's responses to these
reviews.
1.2.3. Seller's Page: Review the seller's page, noting their registration date and contact
details. This information is provided by the seller and not verified by the market
administration.
1.2.4. Experience Level: Note the seller’s experience level, which ranges from beginner to
expert. This rating, influenced by customer feedback, reflects the seller's reputation.
1.2.5. Sales Volume: Check the total sales by the seller. A high number of sales and a high
rating suggest a trustworthy seller.
1.2.6. External Information: Look up information about the seller from external sources like
Google and Facebook groups.
Payment for products.
2.1. Payment Process: Choose your preferred payment option on the product description page and
click the "pay" button.
2.2. Crypto Transactions: When dealing with crypto, carefully choose the correct network (e.g.,
USDT TRC20, ERC20, POLYGON). For premium users, ensure you enter the correct email/user ID.
Incorrect network choices can result in lost funds, which are non-refundable. Isellvouchers can
provide a $50 transaction tracking service, but recovery is not guaranteed.
2.3. Refunds: Refunds are credited to your Isellvouchers account balance, regardless of the
original payment method. If you don't have an account, you'll need to create one. Conversion
expenses for electronic currencies are not compensated.
Product Delivery
3.1. Instant Delivery: Isellvouchers offers instant digital product delivery, usually within 24
hours. You will receive the product via email immediately after successful payment.
Feedback
4.1. Leave Feedback: You can leave and edit feedback for every product purchased. Feedback
directly affects the seller's rating.
Prohibited activities.
5.1. Behaviour: Do not use abusive or aggressive language or images, swear, threaten, harass, or
abuse others, including users and company staff.
What to Do if Cheated?
6.1. Stay Calm: Most issues stem from misunderstandings, not fraud. Often, misunderstandings
occur because buyers don’t read the terms or product descriptions carefully.
6.2. Steps to Take:
6.2.1. Review: Re-read the product description and purchase conditions. If the issue was your
oversight, contact the seller to explain and resolve the matter.
6.2.2. Dispute: If the product doesn't match the description, open a dispute within 24 hours of
payment. The seller will be notified to contact you. If there's no response within 24 hours,
escalate to the administrator. Note that only directly affected parties can have their
complaints considered.
Dispute Resolution
7.1. Dispute Agreement: By opening a dispute, you agree to the following:
7.1.1. Partial Refund Offers: Accept or decline within 72 hours, or the offer will be automatically accepted.
7.1.2. Response Time: Not responding within 72 hours results in automatic acceptance.
7.1.3. Closure: Once closed, disputes cannot be reopened.
Buyer's Protection
8.1. Avoid Offsite Trades: Do not accept offsite trade offers from sellers to avoid scams.
8.2. Support Limitations: Offsite trades are not supported by Isellvouchers in mediation or compensation.
8.3. Report Offsite Solicitation: Report any sellers soliciting offsite trade. If sufficient proof is provided and action is taken against the seller, you will be rewarded.
8.4. Information Requests: Provide requested information to the market administration within 5 days. Failure to do so may result in an unfavorable resolution.
9. Status and Liabilities of the Parties
9.1. Isellvouchers Market Admin:
9.1.1 Service Nature: Isellvouchers provides an interface for instant transactions of digital products.
9.1.2 Agreement Amendments: The admin can amend this agreement, effective three days after posting.
9.1.3. Payment Nature: Payments are made using electronic currencies, not state currencies, and terms like "purchase" and "sale" are for convenience only.
9.1.4. Disputes: The admin does not participate in buyer-seller disputes.
9.1.5. Product Responsibility: The admin is not responsible for the products sold.
9.1.6. Exclusive Rights: The admin may grant exclusive selling rights for a specified period.
9.1.7. Price Thresholds: The admin can set minimum prices for products or site sections.
9.1.8. Content Removal: The admin can remove non-compliant information from the website.
9.1.9. Service Refusal: The admin can refuse services for illegal activities or negative ratings.
9.1.10. Account Blocking: Seller accounts can be temporarily blocked if a dispute is opened.
9.1.11. Refund Authority: The admin can refund a buyer if a seller does not respond within three days to negative feedback.
9.1.12. Suspension Rights: The admin can suspend or terminate accounts for unlawful activities.
9.1.13. Document Requests: The admin can request proof of product origin and extend fund withdrawal periods if the source is doubtful.
Isellvouchers Market Sellers
9.2.1. Seller Responsibilities: Sellers must comply with this agreement.
9.2.2. Legal Right: Sellers must have the legal right to sell their products.
9.2.3. Prohibited Products: Sellers cannot sell illegal products, viruses, copyrighted materials, or products that violate common sense and this agreement.
9.2.4 Liabilities: Sellers must fulfil their obligations to the admin.
9.2.5. Accurate Registration: Sellers must provide accurate registration data.
9.2.6. Advertising Restrictions: Sellers cannot use third-party advertising material.
9.2.7. Product Appearance: Sellers must meet product appearance requirements.
9.2.8. Category Placement: Sellers must place products in the correct categories.
9.2.9. Timely Delivery: Sellers must deliver products within 24 hours of payment.
Payments for Isellvouchers
10.1. Fees: Use of Isellvouchers is partially free, with fees charged upon successful transactions.
10.2. Fee Changes: Fees may be introduced or changed, with advance notice provided.
10.3. Additional Fees: Extra fees may be imposed on certain product categories.
10.4. Crypto Payments: A $50 fee applies for recovering funds sent to the wrong crypto network.
10.5. Fraud Prevention: Seller funds are restricted for 24 hours after crediting.
Disclaimer of Warranties
11.1 Service as-is: Isellvouchers services are provided "as is" without warranties.
11.2. Access Interruptions: Access may be interrupted by unforeseen forces.
11.3. Product Rights: No warranties on product property rights, suitability, or non-violation of third-party rights.
11.4. Seller Actions: No warranties on seller actions.
Final Provisions
12.1. Dispute Resolution: Disputes between users and Isellvouchers Market Admin will be resolved through negotiation.
12.2. Loss Compensation: No compensation for losses due to violation of the agreement.
12.3. Liability Limit: Maximum liability is the equivalent amount paid for Isellvouchers services.
Prohibited Actions
13.1. False Information: Providing false information during registration is prohibited.
13.2. Multiple Registrations: Multiple registrations by one person are forbidden.
13.3. E-currency Exchange: Using the market as an e-currency exchange service is prohibited.
13.4 Feedback Removal Demands: Sellers cannot demand buyers to remove negative feedback in exchange for replacement or refunds.
13.5 Offsite Communication: Correspondence must occur on Isellvouchers.com. External communication is prohibited.
13.6 Behaviour: Abusive language or behaviour towards users or staff is prohibited.
Withdrawal Operations
14.1. Processing Time: Withdrawal operations are processed within up to 24 hours.
Offsite Trading
15.1. Trade Practices: Isellvouchers ensure order safety and resolution of problems.
15.2. Feedback Check: Offsite trade risks include the inability to leave feedback or open disputes.
15.3. Administration: No support for offsite trades by Isellvouchers.
15.4. Reward for Reporting: Report offsite trade solicitations for potential rewards.
Seller Rating
16.1. Understanding: Seller rating is determined by user feedback.
Reporting Violations
17.1. Report Options: Report violations by sellers to the administration.